Refund Policy

**Refund Policy**

At Mastishkam India, we strive to provide our clients with exceptional service and value. As a service-oriented business, we invest significant time, effort, and resources into delivering high-quality solutions & Career counselling platform, Training, Marketing kit, videos etc. tailored to meet our clients’ needs. In line with this commitment, we have established the following refund policy:

**1. Non-Refundable Policy:**
– In general, Mastishkam India does not offer refunds for services rendered. Once a service has been provided and payment has been made, it is considered non-refundable.

**2. Special Cases:**
– In exceptional circumstances, where a refund is deemed appropriate and is approved by management, Mastishkam India may consider providing a partial refund.
– Such special cases may include instances of dissatisfaction with the service provided, failure to meet agreed-upon deliverables, or other extenuating circumstances as determined by management.

– Approval for a refund in a special case is at the sole discretion of Mastishkam India management.

A. **Misbehavior with Team:** If a client engages in any form of verbal or written abuse, harassment, or disrespectful behavior towards our team members, we reserve the right to terminate services immediately. No refunds will be issued in such cases.

B. **Creating Chaos:** Clients who intentionally create chaos or disrupt normal business operations, whether through repeated complaints, unwarranted demands, or disruptive behavior, may have their services terminated. No refunds will be provided in these circumstances.

C. **Acting Beyond Company Policy:** Clients who knowingly act in violation of our company policies, terms of service, or contractual agreements may face service termination. This includes but is not limited to unauthorized use of services, illegal activities, or breaches of confidentiality. No refunds will be offered in such cases.

D. **Incidents Identified by Management:** In situations where our management identifies any behavior or activity that is deemed detrimental to the company’s interests, reputation, or operations, we reserve the right to stop services without issuing a refund.

E. **Discretionary Refunds:** Mastishkam India may, at its sole discretion, consider refund requests in special cases not covered by the above criteria. However, such considerations will be made on a case-by-case basis and are not guaranteed.

**3. Refund Amount:**
– In the event that a refund is approved, Mastishkam India will deduct an 80% service fee from the total amount paid by the client.
– This deduction accounts for the time, effort, and resources invested by Mastishkam India in delivering services to the client.

**4. Refund Process:**
– Clients seeking a refund in a special case must submit a formal request to Mastishkam India management, providing detailed reasons for the request.
– Management will review the request and assess its validity based on the circumstances presented.
– If a refund is approved, Mastishkam India will initiate the refund process promptly.

**5. Communication:**
– Mastishkam India will communicate the decision regarding the refund request to the client in a timely manner.
– Clients will be informed of the approved refund amount and the expected timeline for the refund to be processed.

**6. Exceptions:**
– Mastishkam India reserves the right to make exceptions to this refund policy on a case-by-case basis, depending on the specific circumstances involved.
– Any exceptions granted by Mastishkam India do not constitute a waiver of this refund policy and shall not set a precedent for future cases.

**7. Policy Updates:**
– Mastishkam India reserves the right to update or modify this refund policy at any time without prior notice. Any changes to the policy will be communicated to clients through our website or other appropriate channels.

By engaging with Mastishkam India’s services, clients acknowledge and agree to abide by the terms and conditions of this refund policy. We appreciate your understanding and cooperation in adhering to these guidelines.

If you have any questions or concerns regarding our refund policy, please contact us at [admin@mastishkam.com].

Thank you for choosing Mastishkam India for your business needs.Mastishkam India Management